If you have forgotten your password and need to create a new password, type in the following URL in your browser:
where sub-domain is the name of your organization or the organization you are affiliated with if you are not an employee of the organization.
You will see a login screen similar to the one shown below:
Click on the ‘Forgot Password’ link and you will see a screen similar to the one shown below. Enter your username which is typically the email address where you received the invite.
Click on ‘NEXT’ and you will see careen similar to the one below:
At this point, you have two options. You can either create a new password by answering the Security Questions that you had setup when you first received an invite and created a password for the first time or you can choose to receive an email to create a password. If you choose to answer the security questions you will see a screen similar to the one below:
Once you answer the security questions and click ‘NEXT’ you will be see a screen similar to the one below:
Create a new password using the password policies highlighted in red. When you have entered a New Password that meets all the password policies you will notice the text in red change to black. Click on ‘CONFIRM” to save your new password and you will be able to use your new password the next time you login.
If you chose to create a new password using the ‘Email’ option, you see a screen similar to the following:
You will need to check your email for a password reset email link and click on it.